We are pleased to inform you that the issue affecting visibility of data in the Cloud Processing tabs has been successfully resolved. Our team has implemented a solution, and services are now operating as expected.
We appreciate your understanding and cooperation throughout this incident. If you still see anything unusual, please reach out to Support by emailing support@navvis.com or submitting a support ticket via the Support Portal at support.navvis.com.
Best, NavVis Support
Posted Nov 15, 2024 - 20:24 UTC
Update
Dear IVION Processing users,
We are pleased to inform you that our Engineering team has confirmed IVION Processing is now fully operational. Previously uploaded and processed data should now be visible again and Cloud Storage consumption will be updated accordingly.
Thank you for your understanding and patience as we worked to resolve this issue. For ongoing updates, please visit our status page: https://navvisivion-status.navvis.com.
Best, NavVis Support
Posted Nov 15, 2024 - 12:44 UTC
Monitoring
Dear Cloud Processing users,
We are pleased to inform you that the fix for the initial incident is functioning as expected. Our development team is actively monitoring the situation to ensure continued stability.
Please note that due to internal processes, newly uploaded datasets may not immediately appear in the "Uploaded Data" tab. Rest assured that your data has been successfully uploaded. In some cases, it may take a few hours for the datasets to display. There is no need to re-upload your data in such instances.
We will provide another status update in 2 hours. Thank you for your understanding and patience. For the latest updates, please visit our status page: https://navvisivion-status.navvis.com.
Best, NavVis Support
Posted Nov 15, 2024 - 08:55 UTC
Investigating
Dear Cloud Processing Users,
We are currently investigating an issue resulting in uploaded datasets disappearing from the Unprocessed Data tab once they reach 100%. We appreciate your patience during this time.
Thank you for your understanding.
Best, NavVis Support
Posted Nov 15, 2024 - 00:22 UTC
Monitoring
Dear Cloud Processing Users,
The fix has been deployed, and our team is now closely monitoring the situation to ensure that the resolution is effective. During this monitoring phase, we aim to confirm the visibility of the datasets within the Cloud Processing tabs. You should expect to see the return of this data within a few hours.
Thank you for your continued patience.
Best, NavVis Support
Posted Nov 14, 2024 - 20:30 UTC
Identified
Dear Cloud Processing users,
We are currently investigating an issue affecting the Unprocessed and Processed tabs, resulting in missing data. Our team has identified the root cause and is actively working on implementing a solution. We appreciate your patience during this time.
Thank you for your understanding.
Posted Nov 14, 2024 - 11:19 UTC
Investigating
Dear Cloud Processing Users,
We are currently investigating an issue affecting the Unprocessed and Processed tabs resulting in missing data. This will also impact the Cloud Storage consumption. We appreciate your patience during this time.