Unable to save new transformations through the NavVis Revit Add-In
Identified - The issue has been identified and a fix is being implemented.
Jun 26, 2024 - 14:08 UTC
Investigating - Dear NavVis Revit Add-In Users,

We are currently investigating an issue affecting the ability to save new transformations through the NavVis Revit Add-In. Our team is actively working to identify the root cause and resolve the issue. We appreciate your patience during this time.

Thank you for your understanding.

Best regards,
NavVis Support
Jun 19, 2024 - 10:53 UTC
Uptime over the past 90 days. View historical uptime.
NavVis IVION Processing Operational
NavVis Instance Management System ? Operational
90 days ago
100.0 % uptime
Today
Cloud Infrastructure Operational
90 days ago
99.53 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
NavVis IVION API Operational
90 days ago
100.0 % uptime
Today
NavVis IVION Go Operational
90 days ago
100.0 % uptime
Today
NavVis IVION Operational
3rd Party Integrations Partial Outage
90 days ago
87.38 % uptime
Today
NavVis IVION Revit Add-In Partial Outage
90 days ago
87.38 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
NavVis Academy Operational
90 days ago
100.0 % uptime
Today
NavVis Knowledge Base Operational
90 days ago
100.0 % uptime
Today
NavVis Support Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
IVION Processing service not available for some instances
Resolved - Dear customers,

We are pleased to inform you that the Cloud Processing issue affecting instance has been resolved. Our team has implemented a solution, and services are now operating as expected. If you feel that services are not performing as expected, please restart your instance and then reach out if you still are experiencing any issues.

We appreciate your understanding and cooperation throughout this incident.
Jul 26, 22:33 UTC
Monitoring - Dear customers,

We want to inform you that the fix for the issue affecting IVION Processing has been released. This fix requires a restart of your instances. Please make sure to manually restart your instance in "https://iv.navvis.com/" to apply the fix. Here's the workflow:
1. Enter your instance management page
2. Click on the "Stop" button and wait for the instance to stop
3. Click on the "Restart" button and wait for the instance to start

Please note that your cloud processing tasks will continue to run without interruption during the restart.

Thank you for your patience and cooperation.
Jul 26, 10:09 UTC
Identified - Dear customers,

We are currently investigating an issue affecting IVION Processing. Our team has identified the root cause and is working on a fix. We appreciate your patience during this time. We will update here as soon as possible.

Thank you for your understanding.
Jul 26, 07:49 UTC
Update - Dear customers,

We are currently investigating an issue affecting IVION Processing. Our team has identified the root cause and is working on a fix. We appreciate your patience during this time. We will update here as soon as possible.

Thank you for your understanding.
Jul 26, 07:48 UTC
Investigating - Dear customers,

We are currently investigating an issue affecting IVION Processing. Our team is actively working to identify the root cause and resolve the issue. We appreciate your patience during this time. We will update here as soon as possible.

Thank you for your understanding.
Jul 26, 06:24 UTC
Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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