All Systems Operational
Uptime over the past 90 days. View historical uptime.
NavVis IVION Processing Operational
NavVis Instance Management System ? Operational
90 days ago
100.0 % uptime
Today
Cloud Infrastructure Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
NavVis IVION API Operational
90 days ago
100.0 % uptime
Today
NavVis IVION Go Operational
90 days ago
100.0 % uptime
Today
NavVis IVION Operational
3rd Party Integrations Operational
90 days ago
100.0 % uptime
Today
NavVis IVION Revit Add-In Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
NavVis Academy Operational
90 days ago
100.0 % uptime
Today
NavVis Knowledge Base Operational
90 days ago
100.0 % uptime
Today
NavVis Support Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Data missing from Processed and Unprocessed tabs in Cloud Processing
Resolved - Hello Cloud Processing Users,

We are pleased to inform you that the issue affecting visibility of data in the Cloud Processing tabs has been successfully resolved. Our team has implemented a solution, and services are now operating as expected.

We appreciate your understanding and cooperation throughout this incident. If you still see anything unusual, please reach out to Support by emailing support@navvis.com or submitting a support ticket via the Support Portal at support.navvis.com.

Best,
NavVis Support
Nov 15, 20:24 UTC
Update - Dear IVION Processing users,

We are pleased to inform you that our Engineering team has confirmed IVION Processing is now fully operational. Previously uploaded and processed data should now be visible again and Cloud Storage consumption will be updated accordingly.

Newly uploaded datasets should now appear immediately in the "Uploaded Data" tab. If this does not occur, we recommend restarting your IVION instance. Detailed instructions for restarting can be found here: https://knowledge.navvis.com/docs/instance-management#stop-and-restart-instance.

Thank you for your understanding and patience as we worked to resolve this issue. For ongoing updates, please visit our status page: https://navvisivion-status.navvis.com.

Best,
NavVis Support
Nov 15, 12:44 UTC
Monitoring - Dear Cloud Processing users,

We are pleased to inform you that the fix for the initial incident is functioning as expected. Our development team is actively monitoring the situation to ensure continued stability.

Please note that due to internal processes, newly uploaded datasets may not immediately appear in the "Uploaded Data" tab. Rest assured that your data has been successfully uploaded. In some cases, it may take a few hours for the datasets to display. There is no need to re-upload your data in such instances.

We will provide another status update in 2 hours. Thank you for your understanding and patience. For the latest updates, please visit our status page: https://navvisivion-status.navvis.com.

Best,
NavVis Support
Nov 15, 08:55 UTC
Investigating - Dear Cloud Processing Users,

We are currently investigating an issue resulting in uploaded datasets disappearing from the Unprocessed Data tab once they reach 100%. We appreciate your patience during this time.

Thank you for your understanding.

Best,
NavVis Support
Nov 15, 00:22 UTC
Monitoring - Dear Cloud Processing Users,

The fix has been deployed, and our team is now closely monitoring the situation to ensure that the resolution is effective. During this monitoring phase, we aim to confirm the visibility of the datasets within the Cloud Processing tabs. You should expect to see the return of this data within a few hours.

Thank you for your continued patience.

Best,
NavVis Support
Nov 14, 20:30 UTC
Identified - Dear Cloud Processing users,

We are currently investigating an issue affecting the Unprocessed and Processed tabs, resulting in missing data. Our team has identified the root cause and is actively working on implementing a solution. We appreciate your patience during this time.

Thank you for your understanding.
Nov 14, 11:19 UTC
Investigating - Dear Cloud Processing Users,

We are currently investigating an issue affecting the Unprocessed and Processed tabs resulting in missing data. This will also impact the Cloud Storage consumption. We appreciate your patience during this time.

Thank you for your understanding.

Best,
NavVis Support
Nov 14, 04:53 UTC
Nov 14, 2024
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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